Solutions
Contact Management, Human Resources and Technology
The quality of your customer service can mean the difference between success and failure. To survive in this ever-evolving economy, your service must exceed your customers’ expectations, to make the experience of doing business with you a very positive one. The internet has added a dramatic new dimension to the contact center, but along with this new convenience comes a myriad of other issues to continually address in order to mind the widening gap of customer expectations and service delivery.
The management solutions and technology portal will provide a forum for the ongoing investigation of strategies regarding technology acquisition, advancing service and sales excellence while realizing the full value of the Internet, e-Service, CRM and contact centers to the organization.
Avaya enables businesses to achieve superior results by designing, building and managing their communications networks. More than 1 million businesses worldwide, including 90 per cent of the Fortune 500®, rely on Avaya solutions and services to enhance value, improve productivity and gain competitive advantage.
Founded more than 15 years ago, ECSSA is dedicated to providing recommendations to its clientele regarding all applications and levels of telecommunication systems. Throughout our history we have become recognized for offering our clients integrated and reliable solutions that more than fulfill their expectations. We represent and are endorsed by such prestigious and recognizable companies as Avaya, Polycom, Kemwood, Mitel and Proxim, amongst others.
Transactel is a privately owned contact center company that specializes in the development, maintenance and growth of our current clients as well as our future ones. With operations in Guatemala, El Salvador and Nicaragua, we have developed loyal customers by making effective and long-lasting positive impressions with every contact.
